Job Details

• Grow customer portfolio size by deepening existing customer relationships
• Provide advice on potential financial solutions based on identified needs
• Resolve client queries without further escalation
• Analyse financial requirements of customer and match with bank’s product offerings
• Main banker for majority of clients in portfolio
• Majority of clients in portfolio are long standing
• Work effectively across geographic borders with customers to deepen relationship with bank
• Work closely with other Segment such as Priority or Private Bank to maximize the opportunity
• Offer holistic advisory and consultancy services to key clients in portfolio
• Manage customer attrition tightly and at a level more sophisticated than an Relationship Manager

• Lead a team of Relationship Managers (including recruiting, motivating and coaching employees to deliver goals)
• Increase Relationship Manager team performance in terms of overall profitability and strategic fit
• Provide clarity to team on what excellence means for their roles
• Strong individual engagement with team members
• Successfully develop and retain talented individuals
• Attrition level lower through peer group through tight management
• Coach and provide technical guidance to individual team members agreed
• Is sought out by others as a technical expert and conveys experience appropriately to the audience

Reference ID - GH/BFSI/JC//13082019//85824/Team Leader-Medium Enterprise